Customer Care Student (Global Chat Team) - Black Friday
Location: Zagreb (Hybrid)

FOREO is a wildly innovative brand of 3000+ revolutionaries who opt for bold instead of boring every time. Our Swedish beauty-tech co. is forever hungry for something new—whether it’s a groundbreaking high-tech beauty product or an unorthodox way to work smarter. At FOREO, we’re into newness. Innovation. Every day’s an adventure and you never know what’s lurking around the corner. No two days are ever the same.

This is the position for you if you have/are:

• Excellent knowledge of English language in writing and speaking
• Customer service experience is a plus
• Able to handle interactions via chat exclusively
• Able to cover all 4 shifts (8 AM - 2 PM, 2 PM - 8 PM, 8 PM - 2 AM, 2 AM - 8 AM)
• Ability to come to the office for the entire duration of the training (training is planned for the beginning of October)

What we will need from you:

• Provide a highly professional consumer experience by collaborating with customers via Live chat
• Solve customer complaints and inquiries in a courteous and tactful manner while providing clients with accurate, timely, and professional answers
• Resolve customer issues and complaints by identifying the cause of the problem and selecting the best solution
• Establish a customer relationship with consumers
• Use customer feedback and communicate with other teams to create better customer service
• Proactive sales approach in every interaction with consumers to discover new sales opportunities
• Receive orders from B2C platforms and coordinate order status, dispatch date, product availability, and communication with customers when needed
• All other activities according to the Supervisor's request on behalf of job position requirements

Working hours: Working hours: In shifts (8 AM - 2 PM, 2 PM - 8 PM, 8 PM - 2 AM, 2 AM - 8 AM), afternoon, evening, and night shifts occasionally from the office
Working days: Monday-Sunday (start: the beginning of October) - working days depend on students' availability
Salary: 5.25€ per hour (increased for night shifts, state holidays, and Sundays)

If you’re into shattering molds, challenging standards, and are boldly serious about not taking yourself too seriously send us your CV in English.

Please note that only shortlisted candidates will be contacted.
All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

www.foreo.com