Job Summary / Overview:

Working in a collaborative and engaging virtual environment, employee will be the eyes and ears for the team handing customer inquiries. Employee will be required to communicate with customers and your managers via telephone, e-mail, video, social media and chat.

Key Responsibilities and Accountabilities:

• Transmit Teleperformance and our client values in every interaction
• Handle and carefully respond toall customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
• Work with confidential customer information and treat it sensitively
• Use software to source and input customer data accurately as related to the inquiry
• Provide a healthy, safe, and secure home-working environment

Key Performance Indicators:

• First contact resolution
• Customer Satisfaction (CSAT), including measures of competence and friendliness
• Service Levels (speed to answer) across all contact channels (voice, email, chat, social media)

Profile Brief:

• The ideal at home employee is reliable and autonomous with a large amount of discipline.
• Candidate should have a strong social network around them and be experienced with building sustainable relationships with people they never physically meet by using telephone, e-mail, video, and social media channels. This is to combat loneliness and isolation that may arise working from home.
• An at home employee is confident, accurate, ambitious, flexible, and well organized as there are less ‘hand-holding’ opportunities as compared to brick and mortar.
• An at home employee should not be afraid to contact their supervisor for help and be open to feedback and coaching.

Main Job Requirements, Education and Specific Training:

• Minimum High School Graduate.
• Successful completion of internal training program and testing

Work Experience:

• Experience with dealing professionally with people you only speak to via telephone, e-mail, video and social media
• Contact Center support experience is a plus
• Preferable experience with working from home

Computer Skills:

• Ability to use Internet applications Intermediate knowledge of MS Office

Language Skills:

• French intermediate level C1 with English intermediate level B2
• Spain intermediate level C1 with English intermediate level B2
• Dutch intermediate level C1 with English intermediate level B2
• Italian intermediate level C1 with English intermediate level B2

Typing speed: 

• 45 words per minute, Accuracy of 80%

Interested?

Then send us a full-fledged advertising system (including entries, current life races and events). We will be happy to hear from you and tell us how fast we can. Do you want to ask more questions? Then ruf us below the available phone number on.

Teleperformance HRV d.o.o.
Josip Bartulić - Recruiter
E-Mail: [email protected]
Tel.: +385 99 271 31 93

Teleperformance actively promotes equality among employees in a variety of ways. Women will have an advantage in the case of equal suitability, qualifications and professional performance, unless reasons relating to the person of the competitor prevail. The same applies in particular to the claims of persons with severe disabilities and persons of equal status. We therefore expressly welcome all applications regardless of disability, cultural and social background, age, religion, ideology or sexual identity.